Discover the Dentego Academy, Dentego’s internal training organization The Academy supports the group’s dentists in their development of skills through regular, multidisciplinary and nationally accessible training. Whether you are a young graduate or more experienced, our…
Patient satisfaction
(Re)giving our patients a smile is our vocation
In order to place satisfaction at the heart of our approach, Dentego is committed to regularly monitoring the satisfaction of its patients based on numerous criteria and to reacting quickly in case of necessary adjustments. An “After Care” team is dedicated to facilitating exchanges with patients and medical teams in the event of disputes.
Patient satisfaction in a few figures
Our commitment: an optimal patient journey and exemplary patient satisfaction
As part of our ongoing efforts to improve the patient experience in our centers, a satisfaction survey is sent after each consultation. This measurement system is a guarantee of transparency that is essential to maintaining exemplary quality standards.
We are very proud of our results, but nothing can be taken for granted. It is important for us to receive feedback from our patients on both the quality of care and the overall patient experience.
A dedicated After-Care team
this is a service dedicated to all our patients and employees who have difficulties with a patient. They focus on 4 areas:
- After Care Service (ACS ): to manage patient disputes of a clinical nature
- Google Reviews: to manage comments on the centers’ Google pages
- Hello Customer: a tool that measures patient satisfaction using a questionnaire based on their experience in the center
- Development: optimization of patient relations by center and by region
Patient satisfaction in a few figures
Discover the 9 other pillars of our DNA
Since its creation in 2013, Dentego has been committed to creating a resolutely new and personalized “patient experience”, both in prevention and in care support. Improving the “care pathway” has become a priority for Dentego, by offering a…
Dentego’s reputation is based on an essential prerequisite: the quality of care must be irreproachable. Dentego is committed to “bio-respect” of the patient with materials that respect his or her dental anatomy for less time-consuming and less painful care….
A daily commitment to promote access to the best in dental health for all. Our daily commitment to our profession and our leadership role involves both major commitments and small initiatives. What can we do to ensure that everyone has access to the best in dental health,…
We promote the evolution of our teams within the network Dentego offers its employees a career plan that allows them to become a player in the Group’s growth and to build a long-term professional and economic project tailored to their needs. Every year, new opportunities…
The Dentego Lab is a service platform for the manufacture of dental prostheses that accompanies and supplies all Dentego centers. Concerned about the quality of our prostheses, our materials respect the CE standards with a rigorous traceability and meticulous quality controls…
Our business: promoting oral health accessible to all At Dentego, patient care is rapid, comprehensive and personalized. Advised by the teams in the center, the patient is offered a treatment plan adapted to his needs thanks to the complete diagnosis established by the…
A French network of leading dental health centers Dentego is the leader in dental health centers in France and works to ensure that everyone becomes an actor in their own dental health. Since its creation in 2013, the company has experienced sustained growth and aims to make…
A pleasant work environment to maintain motivation on a daily basis At Dentego, in the center with our medical teams or at the headquarters with our support functions, we put at the heart of our activity: to offer a fulfilling work environment and respect for the teams….
(Re)giving our patients a smile is our vocation In order to place satisfaction at the heart of our approach, Dentego is committed to regularly monitoring the satisfaction of its patients based on numerous criteria and to reacting quickly in case of necessary adjustments. An…