Patient satisfaction

(Re)giving our patients a smile is our vocation

In order to place satisfaction at the heart of our approach, Dentego is committed to regularly monitoring the satisfaction of its patients based on numerous criteria and to reacting quickly in case of necessary adjustments. An “After Care” team is dedicated to facilitating exchanges with patients and medical teams in the event of disputes.

Patient satisfaction in a few figures

840 891
Appointments honored in 2021
29 957
Reviews collected
Patient satisfaction score
18 000
E-mails sent per month on average to answer the satisfaction questionnaire

Our commitment: an optimal patient journey and exemplary patient satisfaction

As part of our ongoing efforts to improve the patient experience in our centers, a satisfaction survey is sent after each consultation. This measurement system is a guarantee of transparency that is essential to maintaining exemplary quality standards.

We are very proud of our results, but nothing can be taken for granted. It is important for us to receive feedback from our patients on both the quality of care and the overall patient experience.

A dedicated After-Care team

this is a service dedicated to all our patients and employees who have difficulties with a patient. They focus on 4 areas:

  • After Care Service (ACS ): to manage patient disputes of a clinical nature
  • Google Reviews: to manage comments on the centers’ Google pages
  • Hello Customer: a tool that measures patient satisfaction using a questionnaire based on their experience in the center
  • Development: optimization of patient relations by center and by region

Patient satisfaction in a few figures

Discover the 9 other pillars of our DNA